COVID-19 Policy


As per our cancellation policy, we have a strict 50% cancellation fee for all orders cancelled.

A 100% fee applies for any order cancelled within 21 days of your orders' requested date or for change of mind. 

As you can appreciate, stock is purchased and designs prepared early on in preparation for this. 

You may reschedule your order for a later date if it is before 21 days and production has not yet commenced... or if we are within 21 days as long as there are no changes the order. 

Our fairy floss can last 4-5 months if kept in the correct conditions, please see our FAQ's for more information. 

UPDATE: 24/8/2021 -  All orders up to and including the 14th September have been personalised, printed and are in production for your dispatch. 

Please email your enquiry after reading the above policy.

Thank you.